Shipping Policy

Thank you for shopping with Xenhera. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://xenhera.com/.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after business hours or on weekends/holidays will be processed on the next business day.
You will receive a confirmation email once your order has been processed and shipped.

Please note that processing time is separate from shipping time.

2. Shipping Destinations

We currently ship to:

[List countries or write: “Worldwide shipping available”]

If your location is not supported, please contact us before placing an order.

3. Shipping Methods & Delivery Time

Estimated delivery times (after processing):

Standard Shipping: 7–14 business days
Express Shipping (if available): 3–7 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or high-volume periods.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the product or shipping price.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if tracking is available).
Please allow 24–48 hours for tracking information to update.

6. Delays & Lost Packages

While we strive to deliver all orders on time, Xenhera is not responsible for delays caused by:

Customs processing
Carrier issues
Incorrect shipping information provided by the customer

If your order appears lost or significantly delayed, please contact us at [support email], and we’ll assist you.

7. Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.

Xenhera is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Provide order number and clear photos of the issue

We will review the case and offer a replacement or resolution where applicable.

9. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Website: https://xenhera.com/

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