Refund Policy
1. Cancellation Policy
Explains how users can cancel an order or service.
Covers:
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Timeframe for cancellation
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Whether cancellation is free or paid
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How refunds are handled after cancellation
Example use: services, subscriptions, bookings
📄 2. Return Policy
Used if you sell physical products.
Covers:
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Return eligibility period (e.g., 7 / 14 / 30 days)
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Condition of items
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Who pays return shipping
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Replacement vs refund
📄 3. Exchange Policy
If you allow product exchanges instead of refunds.
Covers:
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Eligible products
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Exchange timeframe
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One-time or multiple exchanges
📄 4. Shipping & Delivery Policy
Very important for e-commerce.
Covers:
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Processing time
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Delivery timelines
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Shipping partners
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International shipping
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Delays & lost packages
📄 5. Subscription & Billing Policy
If you charge monthly / yearly payments.
Covers:
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Billing cycles
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Auto-renewal
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How to cancel subscriptions
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Failed payments
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Proration rules
📄 6. Digital Products Policy
If you sell downloads, licenses, or access.
Covers:
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Instant delivery
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No-refund clause after access
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License usage limits
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Download limits
📄 7. Chargeback Policy
Protects you from payment disputes.
Covers:
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When chargebacks are considered misuse
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Required communication before disputes
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Evidence you may provide
📄 8. Pricing & Payment Policy
Clarifies payment terms.
Covers:
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Accepted payment methods
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Taxes & VAT
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Currency
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Failed or duplicate payments
📄 9. Service Level Agreement (SLA) (for services / SaaS)
Covers:
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Uptime guarantees
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Support response times
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Maintenance windows
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Limitations of liability
📄 10. Fair Use Policy
Used for services with limits.
Covers:
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Usage caps
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Prohibited activities
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Abuse prevention